Warranty & Repair Policy

Any transducer/transmitter that is less than 2 years old (see DOM) which does not meet the product's specifications and exhibits no obvious physical damage to the housing, sensor, or cable (cuts), will be replaced under warranty.

Units 2-3 years old: Units that fall within this age group and exhibit no obvious physical damage to the housing, sensor, or cable (cuts), are replaced at a discounted list price.

Units greater than 3 years old: Units that fall within this age group are not repaired or replaced under warranty.

Merchandise Return Procedures

Contact the Applications Support Group or the Customer Service Department at Pressure Systems if your transducer is not operating properly. Our staff is available for troubleshooting at (757) 865-1243 or toll free at 1-800-328-3665 during normal working hours, Eastern time. If your transducer or accessory needs to be returned to Pressure Systems, obtain a Returned Merchandise Authorization (RMA) from the Customer Service Department prior to shipment. In Europe, please call 44 (0) 1252 510000.

Be prepared to supply the following information when requesting the RMA:

• Part number
• Serial number
• Complete description of problems/symptoms
• Bill To and Ship To address
• Purchase order number (not required for warranty repairs)
• Customer contact and telephone number

The above information, including the RMA number, must be on the customer's shipping documents that accompany the equipment to be repaired. Pressure Systems also requests that the outside of the shipping container be labeled with the RMA number to assist in tracking the repairs. All equipment should be sent to the following address:

ATTN: KPSI TRANSDUCER REPAIR DEPARTMENT (7-digit RMA number)

Pressure Systems will return warranty items prepaid via UPS GROUND. If the customer desires another method of return shipment, Pressure Systems will prepay and add the shipping charges to the repair bill.

Incoming freight charges are the customer's responsibility. The customer is also responsible for shipping charges to and from Pressure Systems for all equipment not under warranty.

Once the return is received, it typically takes 5-10 working days for the technician to make a fault determination.

A cable reconnect fee will be charged when the customer requests a different length of cable.

Restocking Policy

Pressure Systems allows standard products to be returned for credit only if the products are in new and unused condition. A restocking fee will be assessed depending on the model type and variety.

A 25% restocking fee applies to the following models, providing they are vented-gage pressure format and pressure ranges above 3 psig (20 kPa) and below 100 psig (690 kPa).

A 50% restocking fee applies to the following models. This also applies to all other models with sealed-gage and absolute pressure formats as well as vented-gage pressure formats with pressure ranges below 3 psig (20 kPa) and above 100 psig (690 kPa).

NOTE: Expedite premiums and shipping charges are non-refundable.