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Material Service Center - Returns Instructions

Contact Information
 

For RMA issuance, warranty status, repair/test quote requests,
statusing, expediting, and shipment tracking requests:

Mark Van Hoose
All-Airlines MSC Coordinator
Phone: 714-736-7336
Email: mark.hoose@esterline.com

Mary Santos
MSC Coordinator
Phone: 714-736-7487
Email: mary.santos@esterline.com

Andy Gequillo
MSC Coordinator
Phone: 714-736-7342
Email: andy.gequillo@esterline.com

For escalated concerns:

Pinder Sharma
Manager, Material Service Center/Repair Station
Phone: 714-736-7518
Email: pinderjeet.sharma@esterline.com

Esterline Power Systems Warranty Effective February 4, 2008
 

(a) Seller warrants that all products delivered under the order at the time of shipment and for a period of 12 months will be free from defects in materials and workmanship, and will conform to the applicable specifications and drawings, and, to the extent such products are not manufactured pursuant to detailed drawings furnished by Buyer, will be free from defects in design. In order to make a claim under this warranty, Buyer must provide written notice of breach to Seller within thirty (30) days of Buyer's discovery of the breach, or any mutually agreed to extension thereof.

(b) Seller's sole liability and Buyer's sole remedy for any breach of warranty is expressly limited to repair or replacement of nonconforming products (at Seller's option) at no cost to Buyer. Unless upon mutual agreement, there will be no credit issued, nor will previous payment terms be affected.

(c) The warranty set forth in Section (a) shall not apply unless Buyer returns the product in accordance with the procedure set forth in Section (d) and, after examination, such products are determined to Seller's satisfaction to be defective or otherwise nonconforming. The warranty does not cover failures or damage caused by normal wear and tear, misuse, alteration, or negligence by Buyer or by any third party; nor does the warranty cover failures, damage or liability or both resulting from installation, use or servicing of the products other than in conformity with Seller's applicable service manuals, bulletins, and instructions.

(d) Prior to returning any product for repair or replacement, Buyer must obtain written approval from Seller. Seller will not be liable for nor accept any non-conforming products unless it has approved their return in writing. A description of the malfunction or defect shall be enclosed with the product being returned. When products have been returned after the expiration of the warranty period for the particular product, repair or replacement cost will be estimated prior to work commencing, resulting in a new purchase order.

(e) Seller warranty does not cover testing and processing of returned product where Leach is unable to verify the customer reported failure (No Fault Found) and Buyer will be subject to a minimum charge of $250 per unit.

THE WARRANTY SET FORTH IS EXCLUSIVE AND IN SUBSTITUTION FOR ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

RETURN AUTHORIZATION: All returns must be assigned an RMA number. Returns received without an RMA number may be returned at the shipper’s expense. RMA numbers are valid for sixty (60) days.

MARKINGS: All boxes must be marked with the RMA number as well as on the customer’s paperwork. Boxes not marked with the RMA number on the exterior may be returned at the shipper’s expense. Returns addressed to an individual, rather than the MSC, may lose time by being delivered to the incorrect department.

Returns should be addressed as follows:
Esterline Power Systems
Attn: Material Service Center
6900 Orangethorpe Avenue
Buena Park, CA 90620
U.S.A.
RMA#__________________

REPAIR INSTRUCTIONS: Purchase Orders issued for the return of parts must include clear instructions regarding the work required. Esterline Power Systems recommends the customers paperwork to state all test, repair and inspection to be performed per the current Esterline Power Systems Manufacturing Specification.

REUSABLE CONTAINERS: Please do not use reusable containers, as Esterline Power Systems cannot guarantee they will be returned. Esterline Power Systems does not have the ability nor the room to store reusable containers, therefore, all items should be shipped in disposable shipping boxes which can be easily thrown out. Items received in a reusable container will have a policy notification letter sent out with request for disposition to either return as is, freight collect, or to dispose at Esterline Power Systems.

COLLECT SHIPMENTS: Unless required by contract, Esterline Power Systems will not accept any collect shipments. All collect shipments will be refused and returned at the shipper’s expense.

RETURN SHIPMENT TO CUSTOMER: Warranty items will be shipped back to the customer via FedEx (Ground for Domestic Shipments, Expedited for International Shipments), prepaid by Esterline Power Systems. The customer must pay all other methods of shipment. Out of warranty items will be shipped at the customer’s expense via the requested method of shipment.

INTERNATIONAL SHIPMENTS: The following are instructions for items being returned for upgrade/enhancement, repair or replacement, overhaul, testing, calibration, etc. Please follow these return instructions to ensure your product does not get quarantined by Customs, incur additional charges, and/or other penalties due to improper importing.

  • PART I: ITEMS CONTROLLED UNDER THE EXPORT ADMINSTRATION REGULATIONS (EAR)
  • PART II: ITEMS CONTROLLED UNDER THE INTERNATIONAL TRAFFIC IN ARMS REGULATIONS (ITAR)

PART I: DOCUMENTATION FOR ITEMS CONTROLLED UNDER THE EXPORT ADMINISTRATION REGULATIONS (EAR) BEING RETURNED FOR REPAIR, REPLACEMENT, OVERHAUL, TESTING, CALIBRATION, ETC.

The following instructions apply to EAR items, including EAR “600 Series” items (e.g., 9A610.x).

1) Please provide the following documents with your item being returned to Esterline Power Systems: a. A purchase order, or reference the initial purchase order number on the shipping documentation. b. End user certification, or provide the following information on the shipping documentation: end-user name and address, and end use program/application.

2) Please ensure the following information is listed on the Commercial Invoice and Packing List:

a. Leach model number
b. Product description must provide enough detail to allow determination of the HTS no.
c. ECCN or USML category
d. Serial number
e. Date code
f. Purpose Statement – please list one of the following purpose statements:

  

i. The following statement is to be used for Dual-Use Items such as 7A994, 9A991.d or EAR99: “U.S. goods being returned for repair.”

  

ii. The following statement is to be used for “600 Series” items (e.g., 9A610.x) that are being returned for servicing or 1:1 replacement: “Return of U.S. origin goods for repair, replacement (1:1), overhaul, testing, calibration, etc. This shipment is being returned in accordance with EAR 740.10, Servicing & Replacement of Parts & Equipment: RPL”.


PART II: DOCUMENTATION FOR ITAR CONTROLLED DEFENSE ARTICLES BEING RETURNED FOR REPAIR, REPLACEMENT, OVERHAUL, TESTING, CALIBRATION, ETC. OR UPGRADE/ENHANCEMENT

International Traffic in Arms Regulation (ITAR) Shipments

Under certain conditions, ITAR permits the temporary import and subsequent re-export of defense articles without a license using a license exemption. For example, importers will often use an ITAR exemption when an ITAR regulated item is imported for repair or upgrading. The ITAR exemption allows them to return the item to the shipper without having to obtain a new Department of State license to authorize the export.

The ITAR requires that U.S. Customs and Border Protection (CBP) verify that items exported under an ITAR license exemption are the same items that were imported under that exemption. To enable CBP to make that verification, the exemption must be declared on the CBP-3461 at time of import. When the goods are re-exported, CBP may review the import CBP-3461 for the shipment to verify that the exemption was declared before allowing the goods to be exported without a State Department license.

Goods entered under an ITAR exemption can be U.S. goods returned using tariff Heading 9801 or articles of foreign manufacture with the applicable Chapter 1-97 number. Shipments showing an ITAR exemption on the documents must have an entry completed by a broker (112 Entry) because that is the means by which the exemption is declared for the import which is necessary if the exemption is to be used for the re-export.

Recognizing ITAR Shipments

Shipments imported under an applicable ITAR exemption should have an ITAR statement on the documents indicating that they are exempt from DSP licensing requirements. These shipments require processing by a broker (112 entry), regardless of the ship-to party. The ITAR exemption must be entered at the time of release (CF3461.)

NOTE: All ITAR exempt shipments must be processed on a broker (112/799) entry, regardless of their value, classification or country of origin (including U.S. goods returned under tariff heading 9801). The follow instructions apply to military items controlled under the International Traffic in Arms Regulations (ITAR).

1) RMA instructions will provide a designated Freight Forwarder for import clearance. (who are we using?

2) Please provide the following:

a. A purchase order, or reference the initial purchase order number on the shipping documentation.
b. End user certification, or provide the following information on the shipping documentation: end-user name and address, and end use program/application.
c. List the Export License Number under which the items were originally shipped.

3) Ensure the following is listed on the Commercial Invoice and Packing List:

a. Leach model number
b. Product description must provide enough detail to allow determination of the HTS no.
c. ECCN or USML category
d. Country of origin
e. Serial number
f. Date code
g. Purpose Statement – please list one of the following options:

  

i. The following statement is required for items for repair, replacement (1:1), overhaul, testing, calibration, etc. “Return of U.S. origin goods for repair, replacement (1:1), overhaul, testing, calibration, etc. This shipment is being returned in accordance with and under ITAR authority of 22CFR 123.4(a)(1). Value for customs purposes only U.S.D. $_______” 

    

 

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