Return Instructions
|
Material Service Center Contact Information
|
|
FOR RMA ISSUANCE, WARRANTY STATUS, AND REPAIR/TEST QUOTE REQUESTS:
Martin Juarez
MSC Coordinator
Phone: 714 736 7339
Fax: 714 562 8857
Email: martin.juarez@esterline.com
|
|
FOR ESCALATED ISSUES:
Ron Lowe
Manager, Post Market Quality Inssurance
Phone: 714 736 7524
E-mail: ron.lowe@esterline.com
|
Leach Warranty Effective February 4, 2008
(a) Seller warrants that all products delivered under the order at the time of shipment and for a period of 12 months will be free from defects in materials and workmanship, and will conform to the applicable specifications and drawings, and, to the extent such products are not manufactured pursuant to detailed drawings furnished by Buyer, will be free from defects in design. In order to make a claim under this warranty, Buyer must provide written notice of breach to Seller within thirty (30) days of Buyer’s discovery of the breach, or any mutually agreed to extension thereof.
(b) Seller’s sole liability and Buyer’s sole remedy for any breach of warranty is expressly limited to repair or replacement of nonconforming products (at Seller’s option) at no cost to Buyer. Unless upon mutual agreement, there will be no credit issued, nor will previous payment terms be affected.
(c) The warranty set forth in Section (a) shall not apply unless Buyer returns the product in accordance with the procedure set forth in Section (d) and, after examination, such products are determined to Seller’s satisfaction to be defective or otherwise nonconforming. The warranty does not cover failures or damage caused by normal wear and tear, misuse, alteration, or negligence by Buyer or by any third party; nor does the warranty cover failures, damage or liability or both resulting from installation, use or servicing of the products other than in conformity with Seller’s applicable service manuals, bulletins, and instructions.
(d) Prior to returning any product for repair or replacement, Buyer must obtain written approval from Seller. Seller will not be liable for nor accept any non-conforming products unless it has approved their return in writing. A description of the malfunction or defect shall be enclosed with the product being returned. When products have been returned after the expiration of the warranty period for the particular product, repair or replacement cost will be estimated prior to work commencing, resulting in a new purchase order.
THE WARRANTY SET FORTH IS EXCLUSIVE AND IN SUBSTITUTION FOR ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
|
Return Authorization
|
|
|
|
All returns must be assigned an RMA number:
Returns received without an RMA number will be returned at the shipper’s expense. RMA numbers are valid for sixty (60) days. RMA number requests are available online.
Markings:
All boxes must be marked with the RMA number as well as on the customer’s paperwork. Boxes not marked with the RMA number on the exterior may be returned at the shipper’s expense. Returns addressed to an individual, rather than the MSC, may lose time by being delivered to the incorrect department.
Returns should be addressed as follows:
LEACH International
Attn: Material Service Center
6900 Orangethorpe Avenue
Buena Park , CA 90620
U.S.A.
RMA#__________________
Repair Instructions:
Purchase Orders issued for the return of parts must include clear instructions regarding the work required. Leach International recommends the customers paperwork to state all test, repair and inspection to be performed per the current Leach International Manufacturing Specification.
|
|
Reusable Containers:
Please do not use reusable containers, as Leach cannot guarantee they will be returned. Leach does not have the ability nor the room to store reusable containers, therefore, all items should be shipped in disposable shipping boxes which can be easily thrown out. Items received in a reusable container will have a policy notification letter sent out with request for disposition to either return as is, freight collect, or to dispose at Leach.
Collect Shipments:
Unless required by contact, Leach International will not accept any collect shipments. All collect shipments will be refused and returned at the shipper’s expense.
Return Shipment To Customer:
Warranty items will be shipped back to the customer via the most economical UPS service (Ground for Domestic Shipments, Expedited for International Shipments), prepaid by Leach International. The customer must pay all other methods of shipment. Out of warranty items will be shipped at the customer’s expense via the requested method of shipment.
|